Terms of Sale

Preamble

These general terms and conditions define the rights and obligations of the Embassy of the Republic of Congo in France and its users who submit visa applications and requests for consular documents.

1. Scope of Application and Services Offered

These general terms and conditions define the rights and obligations of the Embassy of the Republic of Congo in France and its users who use consular services as applicants. By submitting an application to the Embassy of the Republic of Congo in France, the user accepts, without reservation, the application of these general terms and conditions issued by the Embassy.

Contact details of the Embassy of the Republic of Congo in France

The Embassy of the Republic of Congo in France is a foreign public institution located at 37 Bis rue Paul Valery, 75116 Paris. It is registered in the Paris Trade and Companies Register under number 784 656 266. Telephone: +33 (0)1 45 00 60 57. Opening hours: Monday to Friday from 9:00 a.m. to 4:00 p.m., except public holidays.

Email:
contact@ambacongofr.org
contact@ambacongofr.cg
ambacongofrance@gmail.com

The services provided by the Embassy of the Republic of Congo in France mainly include the issuance of entry and residence visas for the Republic of Congo, civil status documents and the legalization of documents.

The processing of applications submitted by users depends on the compliance and completeness of the documents provided.

2. Application Process

Visa applications and requests for consular documents are mainly submitted online through the website girafe.ambacongofr.org/index.php/externe.

Depending on the type of application, the user must accurately and completely fill in all the fields of the corresponding online form and upload the required documents.

Before confirming the application and proceeding with payment, the user must enter the verification code displayed on the screen.

After payment, depending on the nature of the requested service, the user must schedule an appointment at https://rdv.ambacongofr.org/.

3. Prices and Payment Conditions

Visa and consular document fees are indicated in euros including all taxes. Payments are accepted online by bank card.

No refund of consular fees will be granted in the event of refusal of a visa or any other request.

4. Refusal or Cancellation of an Application

The Embassy reserves the right to refuse or cancel any application for legitimate reasons, including non-payment, incomplete forms or incorrect information.

5. Right of Withdrawal

Due to the administrative nature of consular services, no right of withdrawal applies once the payment has been validated.

6. Application Tracking

Users may track the status of their application on the website or by contacting the Embassy.

7. Return or Delivery of Documents

Documents are returned according to the delivery method chosen by the user.

8. Liability

The Embassy cannot be held responsible for delays caused by incomplete information, third parties or force majeure.

9. Personal Data and Cookies

Personal data collected through the Embassy’s website are processed securely and used only for the management of consular services.

10. Disputes and Complaints

French law applies to the relations between the Embassy of the Republic of Congo in France and its users.